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Business analytics case study GSMA

Creating a platform for global collaboration in the mobile industry. Concentra overhauled GSMA's extranet to support guiding the mobile industry in collaboration.

Key Benefits

  • Connected the industry Over 14,000 industry professionals brought together for unique networking opportunities
  • Innovation opportunities 100,000 documents transitioned from old system, across 1,100 organizations to help bring together work on industry initiatives.
  • Global collaboration
    Solution rolled out to members across the globe providing true international collaboration

A sustainable solution for a 21st Century global organization


The solution provides immediate engagement with tailored relevant information and comrehensive search functionality so users can rely on the information they receive first time.

The GSM Association (GSMA) is a membership organization that represents the interests of mobile operators worldwide and has over 1000 member companies. Its existing extranet was in need of a total overhaul. Concentra built InfoCente2 on a SharePoint platform, enabling all of the best practice document management, search, security and social networking features modern businesses require.

InfoCentre2 provides multiple benefits for both the GSMA and its members. For members, the benefits include enhancements in user experience and improvements in the ability to network with each other, collaborate across industry initiatives and to quickly find information. For GSMA, the new solution serves to strengthen its own offering to existing and prospective members. In addition, the augmented self-service functionality will reduce the overall administrative burden of the member services team.

Concentra’s unique blend of skill sets meant they saw things through from beginning to end – through analysis, design, build, implementation and support phases. InfoCenter2 is an ever-evolving system that continues to grow and improve as GSMA does – the kind of sustainable solution that’s a Concentra hallmark.

“The new InfoCenter2 allows me to identify important events, actions and documents efficiently, furthermore it encourages collaboration with peers around the world.”

REINHARD KREFT, VODAFONE GROUP SERVICES

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