Flexible and Dependable

Flexible

Concentra’s support packages are carefully designed to give a choice of cost-effective and flexible options to support critical systems, applications and infrastructure with fast response times. We guarantee access to resources with the knowledge and skills to provide a resolution to any problem in the shortest possible timeframe.

Inclusive hours and guaranteed response

A competitively priced package provides the foundation for support, where the number of hours included per month is agreed based on system complexity and the number and type of supported users. This retainer basis provides a guarantee of cover and initial response SLA.

Support Package Comparison

	Essential	_Silver_	_Gold_	Platinum
Monthly Inclusive Hours Tier 1 and 2 support: queries, incidents, change, service requests and defect handling and fixes (Tier 3).	4-14	15-49	50-99	100+
Format - UK working hours and days per week.	8 x 5	10 x 5	12 x 5	24 x 7(365)
Fixed monthly fee rate	£90/hr	£80/hr	£75/hr	£75/hr
Fixed monthly fee example	10 hrs £900/m	25 hrs £2,000/m	50 hrs £3,750/m	100 hrs £7,500/m

Click here for more details on our support packages.